Passenger rights

For delays of 60 minutes or more on national connections, you will receive a partial refund of the cost of your ticket or travelcard.

Single tickets

For a delay of 60 minutes or more, you will receive 25% of the ticket price in compensation.
For a delay of 120 minutes or more, you will receive 50% of the ticket price in compensation.
Compensation amounts of under CHF 5 are not paid out.

Travelcards

For a delay of 60 minutes or more, you will receive the pro rata daily value of your travelcard or at least CHF 5 in compensation.

If you are entitled to compensation, please complete the claim form online. Please note: you cannot receive compensation from SBB Travel Centres.