MOB Reseller Terms & Conditions
These terms and conditions apply to reservations made via the MOB Reseller, made available to B2B partners by the Compagnie du Chemin de fer Montreux Oberland Bernois SA.
2. Online access
MOB provides the partner with direct access to MOB Reseller. The partner can therefore make reservations for individual travellers, up to 9 people (FIT). Should the partner use the Mob Reseller to make reservations for more than 9 people, MOB reserves the right to terminate access immediately. Access is granted upon acceptance of these terms and conditions.
3. Lines and trains available to book
Reservations can be made on MOB lines (GoldenPass Panoramic, GoldenPass Belle Époque and GoldenPass Express), on themed trains (Chocolate trains and Cheese Train) and on combined offers. All trains must be booked in the system as per the official timetable of the above lines.
4. Inspection of tickets
All tickets must be shown in legible format on a mobile phone or printed on white paper in A4 format.
Payment by credit card only, directly via MOB Reseller at the time of booking. The credit card will be stored on the account to facilitate future transactions.
6. Termination of access
MOB reserves the right to terminate access at any time in the event of abuse or for any other reason at its sole discretion.
Official MOB Reseller net price applies. There is no commission on tickets.
7.1 Ticket validity
For e-tickets and online reservations, the travel date is selected when purchasing and booking. The tickets purchased are valid for the date and time specified on the ticket.
8. Seat reservation (except GoldenPass Express)
Official price applies on all trains available for reservation via MOB Reseller between Montreux - Zweisimmen and vice versa. A 5% commission is deducted directly at the moment of online payment. Seats can be reserved and cancelled up to 90 minutes before train departure.
9. Chocolate Train and Cheese Train
Official MOB Reseller price applies. A 5% commission is deducted directly at the moment of online payment. Tickets can be reserved and cancelled free of charge up to 2 days before train departure.
10. Combined offers including Santa’s House
Official MOB Reseller net price applies. There is no commission on these offers. Tickets can be reserved up to 2 days before the date of travel.
Ticket change and refund conditions: Up to 7 days before the date of travel: Free of charge 6-3 days before the date of travel: Cancellation at a cost of CHF 10.- per booking. Date exchange: Free of charge From 2 days before the date of travel onwards: No cancellation or modification possible, no refund.
11. GoldenPass Express
11.1 Reservation of 1st and 2nd class seats
Official MOB Reseller net price applies. A 5% commission is deducted directly at the moment of online payment. Seats can be reserved and cancelled free of charge up to 90 minutes before train departure from the station of origin.
Reservations can be made up to 90 minutes before train departure from the station of origin. Cancellations can be made free of charge up to 60 days before the date of travel, for a fee of 50% of reservation costs between 59 and 30 days and are non-refundable from 29 days onwards.
11.3 GoldenPass Express catering
There is no commission on on-board catering. Reservations and cancellations can be made free of charge up to 2 days before the date of travel.
12. Applicable law and competent jurisdiction
These terms and conditions are exclusively subject to Swiss law. In the event of disputes arising from these terms and conditions or in connection with them, the exclusive place of jurisdiction is Montreux. The French version is legally binding.
MOB reserves the right to modify these general conditions with notice. © Compagnie de Chemin de Fer Montreux Oberland Bernois SA, Version February 2023